Control Tower
Structured commercial workspace for leads, accounts, owners, follow-up, and customer context.
Commercial infrastructure for modern freight forwarders
The AI Commercial Engine for freight forwarders.
Naviports helps forwarders capture demand, coordinate customer channels, activate AI workflows, and manage commercial follow-through around the TMS they already run.
Built for forwarders
Commercial operating layer
TMS-connected
Omnichannel + AI workflows
Representative system view
Commercial operating layer
Forwarder operating profile
Inbound lane request
Qualified and assigned
AI account brief
Ready for sales owner
Customer follow-up
Drafted across channel
Operating scale
Used by freight forwarders handling 5,000-25,000 TEUs per year.
Designed for forwarders with enough shipment volume, channels, and account complexity to need a more disciplined commercial operating layer.
Platform model
One commercial layer across growth, accounts, AI, channels, and the TMS.
Naviports gives freight-forwarder teams a structured workspace for demand intake, account context, AI-assisted follow-up, customer channels, and TMS-connected operations.
AI Studio
Agents and copilots for summaries, routing, drafting, qualification, and account preparation.
Channel Hub
Website, chat, email, phone, and WhatsApp tied to one customer journey instead of scattered inboxes.
TMS Connect
Integrates around operational systems so Naviports modernizes the commercial layer without replacing execution.
AI Commercial Engine
Turn every commercial signal into an owned next action.
Every inbound signal becomes structured account context, prepared follow-up, and a visible next action for the team responsible for moving the opportunity forward.
Signal
Inbound RFQ or channel message
Captured from website, email, chat, phone, referral, or WhatsApp.
Structure
CRM record and lane context
Source, account, trade lane, status, owner, and urgency are normalized.
AI Assist
Brief, draft, score, and route
AI Studio prepares the commercial motion before the opportunity gets cold.
Action
Sales or account owner follows through
Next step, reminder, and customer-ready response are visible in Control Tower.
Solutions
Premium software for forwarders modernizing commercial operations.
Naviports combines software implementation with managed enablement: workflow design, AI configuration, reporting, content systems, and ongoing commercial optimization.
Audit the current CRM, channels, account process, and handoff bottlenecks.
Set up the Control Tower, automations, routing logic, and representative AI agents.
Support reporting, prompt tuning, content systems, campaign assets, and ongoing optimization.
Operating fit
Built for forwarders with real commercial complexity.
Naviports is designed for teams managing meaningful shipment volume, fragmented customer channels, account ownership, follow-up discipline, and operational systems that need to stay connected.
Used by freight forwarders handling roughly 5,000-25,000 TEUs per year.
Works around the systems forwarders already use for execution, records, and operational continuity.
Supports workflow design, AI configuration, reporting, and continuous commercial improvement.
Private demo
See how Naviports fits your commercial operation.
Book a private review of your customer channels, account follow-up, AI opportunities, and commercial workflow gaps.